Important Information About Mortgage Broker Whanganui

Independent Adviser Disclosure

Jai Lucas, trading as Mortgage Broker Whanganui, works as an independent contractor under Mortgage Sciences Limited.

Mortgage Sciences Limited is a licensed Financial Advice Provider (FAP), and I operate under their licence, systems, and compliance framework to provide financial advice.

I work directly with my clients and manage the full advice process, while Mortgage Science provides the regulatory and compliance structure that supports the service.

Who We Are

Mortgage Sciences Limited (trading as Mortgage Science) is a Licensed Financial Advice Provider (FSP 776833) authorised by the Financial Markets Authority (FMA).

Our Advisers

• Martin Nico Cloete – FSP 633331
• Jai Thomas Lucas – FSP 1010248

Our Office

39 Moutoa Quay
Whanganui 4501
Phone: 06 391 7622
Email: info@mortgagescience.nz
Website: www.mortgagescience.nz

What We Can Help With

• First home loans
• Next home purchases
• Investment property lending
• Refinances, restructures, refixes
• Business and commercial lending
• Construction & new-build loans
• Top-ups (vehicles, renovations, landscaping)
• Life, Trauma, Disability, Income Protection, and Medical insurance

We Do Not Advise On

• KiwiSaver
• Managed funds
• Personal investment advice
• General insurance (house, contents, car)

If needed, we may refer you to trusted professionals with your consent.

Products We May Recommend

Lending

• Home and investment loans
• Reverse mortgages
• Deposit bonds

Insurance

• Life insurance
• Trauma cover
• Income protection & disability
• Medical insurance
• Group insurance

Our Lending & Insurance Partners

Lenders

ANZ, ASB, BNZ, Westpac, SBS, Unity, Cooperative Bank, Heartland, Bank of China, China Construction Bank, Bluestone, Avanti, Pepper Money, Liberty, Basecorp, Resimac, CFML Loans, Pallas Capital, DBR, First Trust, ASAP Finance, Plus Finance, Prospa, and more.

Insurance Providers

AIA, Asteron Life, Cigna, Fidelity Life, Partners Life, NIB, Accuro.

All recommendations are based on what is most suitable for your situation.

Our Fees

In most cases, there is no fee to you. Lenders pay us a commission, which does not affect your interest rate or loan costs.

When a Fee May Apply

In rare cases, a fee may apply. This will always be discussed and agreed with you before any work begins.

Commission Clawbacks

If lending is repaid within 27 months or insurance cancelled within 24 months, the lender may reclaim commission.

In this case, Mortgage Science may charge a cost recovery fee up to $2,500.

You will NOT be charged if:

• We were unable to secure lending or cover
• You paid an upfront fee instead of commission

If you’re considering refinancing or cancelling insurance, please speak with us first.

Conflicts of Interest

Your interests come first. Our advice is based solely on what is right for you.

Providers may support training and development, but this does not influence our advice.

How We Manage This

• Advice is based on your goals
• Annual conflict management training
• Registers for gifts and incentives
• Independent compliance audits

Our Duties to You

• Act in your best interests
• Exercise care, diligence, and skill
• Meet all Code of Conduct standards

Complaints & Feedback

Internal Process

Email: martin@mortgagescience.nz
Phone: 06 391 7622

We aim to acknowledge within 24 hours and resolve within 7 days.

External Disputes – FSCL

Financial Services Complaints Limited (FSCL)
0800 347 257
complaints@fscl.org.nz

This service is free to you.